报告题目：Human Factors in Warehouse Operations
报告人：Prof.René B.M. de Koster, Rotterdam School of Management, Erasmus University
报告摘要：Human Factors in Warehouse Operations
As every manager knows, people are important to achieve operational excellence. The decisions and behavior of leaders impact the behaviors of employees which are instrumental in obtaining high performance. Still, in operations management research, we largely rely on models that help to optimize managerial decision making and in which people do not really play a role. Behavioral operations management is still at its infancy. It tries to include manager or employee behavior and behavioral decision making as explanatory variables in performance. In my presentation, I will give examples of some recent research projects, focusing on performance in warehouses. Depending on time, I will look into (1) behavioral factors that can bring down the number of work-related accidents in warehouses, (2) the direct and interaction effects of incentives and worker characteristics on performance in a warehouse, and (3) the impact, and managerial use, of worker skills on order pick performance.
René (M.) B.M. de Koster is a professor of logistics and operations management at the Department of Technology and Operations Management, Rotterdam School of Management, Erasmus University (RSM).
After completing his PhD at Eindhoven University of Technology (1988) he worked as a consultant. He joined Erasmus University in 1995. For eight years Professor de Koster chaired RSM's Department of Management of Technology and Innovation. Professor de Koster is involved in teaching at RSM at all levels: bachelor, master, post-experience, and executive development.
Professor De Koster's research interests are warehousing, material handling, container terminal operations, behavioural operations and sustainable logistics. He is the author and editor of eight books and over 130 papers published in books and journals such as POM, JOM, TS, IIE T, EJOR, and Interfaces.
He is in the editorial boards of eight academic journals, a fellow of two reseach schools, member of the European Logistics Association (ELA) R&D board, member of the BVL Scientific Advisory Board, the AIRL board of directors, member or chairman of three Dutch logistics awards, chairman of Stichting Logistica, and founder of the Material Handling Forum.